Insights
Discover practical strategies and expert guidance to elevate your customer experience with Zendesk. Our Insights articles cover AI automation, analytics, and best practices for support teams, helping you optimize workflows, boost agent productivity, and build stronger customer relationships.
Pro Tip: Allow Requesters to Solve Their Tickets
The Mark as Solved button is already built into the default Zendesk Copenhagen theme but is often removed in custom themes or when the default theme is customised.
Automate Your Bump, Solve, Close – Part 2
This post looks more closely at the solve stage of the ticket lifecycle and how you can: auto-solve pending tickets and allow requesters to solve their tickets.
Automate Your Bump, Solve, Close – Part 1
Resolve tickets sooner, improve communications and Increase customer satisfaction rating by optimising your bump, solve, and close procedures.
Exalate & Zendesk Sync: What’s it really like?
Understand the challenges of using Exalate to sync between Zendesk and other platforms.
Get The Most From Your Light Agents
Using your light agents wisely can result in smart savings when it comes to license costs. We explain here one use case where your light agents can assign tickets to other groups.
Create A Webhook To Update Tickets
After you create this webhook, you will be able to update ticket fields via the API from triggers and automations using the Notify > Active webhook action.