Using your light agents wisely can result in smart savings when it comes to license costs. We explain here one use case where your light agents can assign tickets to other groups.
Get The Most From Your Light Agents
read more
Light Agents
Maximize Zendesk Light Agents capabilities. Learn setup strategies, use cases, and cost-effective approaches for occasional support staff
Quarterly Newsletter
Subscribe to the once quarterly digest of latest insights, Zendesk features and CX trends. It’s really quite a good read!