Pricing
You will find pricing for three distinct services here:
- Zendesk Administration ‘as a service’ – an ongoing monthly subscription type service giving you access to expert certified Zendesk administration without the overhead of hiring full-time staff.
- Consultancy – fixed price, time & materials or milestone based projects.
- Zendesk Licensing – as an official Zendesk Partner, we can procure and manage your licenses on your behalf.
Not sure? Start a free 14 days Zendesk trial today.
Zendesk Admin Pricing
Flexible Zendesk Administration “as a Service” plans to fit your business. Our certified consultants can handle ticket routing rules, workflows, and system health checks so you save admin time, boost agent productivity, and get the most from your Zendesk investment.
Light
Designed for teams with minimal changes or those who simply want an extra layer of expert backup. Ideal for keeping Zendesk maintained, secure, and running at its best without overcommitting.- 2 hours per month of certified Zendesk administration.
- Unused hours don't roll over.
- No minimum contract.
- Cancel anytime with 30 days’ notice.
- Standard hourly rates for larger projects beyond monthly quota.
Standard Plan
Our best-value package, designed for those who want ongoing expert support to continually improve their Zendesk. Perfect for ensuring your platform is optimized, automated, and aligned with best practices.- 4 hours per month of certified Zendesk administration.
- Monthly check-ins and recommendations for improvements.
- Unused hours roll over (up to 3 months).
- Priority scheduling for admin requests.
- Cancel anytime with 30 days’ notice.
- Access reduced hourly rates for larger projects beyond monthly quota.
Custom
Tailored for larger or fast-scaling teams with complex requirements. This plan adapts to your unique needs and provides flexible, on-demand expertise at scale.- Bespoke monthly hours and services.
- Strategic support, advanced integrations, and automation design.
- Flexible billing (hourly or retainer).
- Dedicated account manager for coordination.
- Custom terms & conditions.
Zendesk Licensing
As an official Zendesk partner, we can procure and manage your licenses on your behalf. This is often more cost-effective and allows you to focus on your business. We also handle annual renewals, so you never miss a deadline.
Benefits
We work in your interest to ensure you:
Purchase the correct license type and avoid over-buying agent seats
Analyse your business and team setup to determine optimal license needs
Act directly with Zendesk to process your license orders
Stay on top of renewals and review your current licensing situation
Get started by setting up a call to discuss your specific needs.
Reach out
Let us know about your project requirements below or book a call using our online calendar.