Privacy Policy
Last updated: 2026-02-04
At alboz.eu, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.
1. Information We Collect
We may collect the following types of information:
- Personal information you provide via the contact form: Your name, email address and any other details you submit via the free text field(s).
- Usage data: Your IP address, browser type, device information, pages you visit, and how you interact with the website. This is collected automatically via cookies, analytics tools, and server logs.
- Cookies and tracking technologies: We use cookies to improve your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences in your browser settings.
2. How We Use Your Information
We use your data to:
- Provide and improve our services.
- Respond to your inquiries and communicate with you.
- Send updates, newsletters, or promotional materials. For businesses, we may send marketing information when a legitimate interest is identified.
- Monitor website performance and user behavior to improve usability.
- Comply with legal obligations.
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Union/EEA, we process your personal data under the following lawful bases:
- Consent – when you opt-in for newsletters or marketing.
- Contractual necessity – to deliver services you request.
- Legitimate interests – for analytics, relevant B2B marketing, site performance, and security.
- Legal obligation – where required by law.
Marketing Communications
We may contact business professionals at their corporate email addresses regarding services that are relevant to their role (e.g., customer experience consultancy, Zendesk support, or related offerings). We rely on legitimate interests (Article 6(1)(f) GDPR) as our legal basis for this processing, as we believe our communications are of professional relevance and do not unduly impact individual rights or freedoms.
If you receive a marketing email from us, you can unsubscribe at any time by clicking the link provided in the message or by contacting us directly at contact@alboz.eu.
Online Data Partners
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. We may share data with trusted third-party service providers (such as hosting, analytics, or email services) strictly for operational purposes. These providers are contractually obligated to safeguard your data. We may also disclose information if required to comply with legal obligations or to protect our rights.
5. Data Retention
We only keep your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
6. Your Rights (EU/EEA Residents)
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data.
- Request correction or deletion.
- Restrict or object to processing.
- Withdraw consent at any time (where processing is based on consent).
- Request data portability.
To exercise these rights, please contact us at: privacy@alboz.eu
7. Security of Your Information
We use reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet is 100% secure.
8. Third-Parties
| Provider | Service / Purpose | Data Collected | Privacy Policy Link |
| Google Analytics | Analytics To analyze how visitors use our website and improve user experience. | Cookies, Usage Data (IP address, browser type, device information, pages visited, session duration). | Google Privacy Policy |
| Google Workspace | Business Operations For email hosting, document storage, and internal collaboration. | Contact Information (Name, email), Content (emails, documents), and technical service logs. | Google Cloud Privacy |
| Microsoft Clarity | Session Recording To visualize user behavior through heatmaps and session replays. | Usage Data, Mouse movements, Clicks, Scrolls, Screen resolution, Device type, IP address. | Microsoft Privacy Statement |
| Hostinger | Web Hosting To host our website infrastructure and ensure security. | Server Logs, IP addresses, Device data, Operating System. (Essential for site security). | Hostinger Privacy Policy |
| Apollo.io | Marketing & Data Enrichment To identify business contacts and manage marketing leads. | Contact Data (Business email, phone numbers), Company Information, Job Titles. | Apollo.io Privacy Policy |
| HubSpot | CRM (Customer Relationship Management) To manage client relationships, forms, and email marketing. | Contact Information (Name, email, phone), Form submissions, Interactions with our emails/website. | HubSpot Privacy Policy |
| Zendesk | Customer Support (AI Agent) To provide live chat, automated support, and ticket management. | Chat transcripts, User queries, Contact details (Name, email), IP address, and support history. | Zendesk Privacy Policy |
9. Children’s Privacy
Our website and services are not directed to children under 16. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at privacy@alboz.eu