Try for free

Privacy Policy

Last updated: 2025-08-23

At alboz.eu, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal information you provide via the contact form: Your name, email address and any other details you submit via the free text field(s).
  • Usage data: Your IP address, browser type, device information, pages you visit, and how you interact with the website. This is collected automatically via cookies, analytics tools, and server logs.
  • Cookies and tracking technologies: We use cookies to improve your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use your data to:

  • Provide and improve our services.
  • Respond to your inquiries and communicate with you.
  • Send updates, newsletters, or promotional materials (if you’ve opted in).
  • Monitor website performance and user behavior to improve usability.
  • Comply with legal obligations.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Union/EEA, we process your personal data under the following lawful bases:

  • Consent – when you opt-in for newsletters or marketing.
  • Contractual necessity – to deliver services you request.
  • Legitimate interests – for analytics, relevant B2B marketing, site performance, and security.
  • Legal obligation – where required by law.

Marketing Communications

We may contact business professionals at their corporate email addresses regarding services that are relevant to their role (e.g., customer experience consultancy, Zendesk support, or related offerings).  We rely on legitimate interests (Article 6(1)(f) GDPR) as our legal basis for this processing, as we believe our communications are of professional relevance and do not unduly impact individual rights or freedoms.
If you receive a marketing email from us, you can unsubscribe at any time by clicking the link provided in the message or by contacting us directly at [email protected].

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share data with trusted third-party service providers (such as hosting, analytics, or email services) strictly for operational purposes. These providers are contractually obligated to safeguard your data.  We may also disclose information if required to comply with legal obligations or to protect our rights.

5. Data Retention

We only keep your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights (EU/EEA Residents)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Restrict or object to processing.
  • Withdraw consent at any time (where processing is based on consent).
  • Request data portability.

To exercise these rights, please contact us at: [email protected]

7. Security of Your Information

We use reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet is 100% secure.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

9. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at [email protected]