Expert Insights
Practical Zendesk and CX insights, written by people who live and breathe it.
Unlocking Your Data: Our Take on the New Zendesk Custom Object Search
The new Zendesk Custom Object Search is a game-changer. It lets action flows find records with filters, not just IDs, powering smarter AI and agent workflows.
Zendesk Workflow Scheduling Gets a Much-Needed Hourly Upgrade: Our Expert Take
Zendesk’s new hourly option for Action Builder is a game-changer. Proper Zendesk workflow scheduling finally allows for proactive, time-based automation.
Why the Zendesk Hubspot Integration is a Game-Changer for AI Support
The new Zendesk Hubspot Integration lets you connect your Hubspot knowledge base to power Zendesk’s AI tools, breaking down content silos for smarter support.
Finally, Proper Control Over Messaging Timers: Our Take on Zendesk Pause Reminders
Zendesk Pause Reminders is a game-changer for complex chats. It gives your agents the breathing room they need by pausing timers, preventing early ticket closures.
Zendesk Custom Redaction with RegEx: A Huge Leap for Data Privacy, But Not for Everyone
Zendesk’s new custom redaction feature is a massive leap for data privacy, letting you automatically find unique PII with RegEx. Here’s our take on who it’s for.
Zendesk Comment Links: The Tiny Feature That Will Revolutionise Your Agent Collaboration
Zendesk is adding direct comment links, a small but powerful feature to boost agent collaboration. Learn how Zendesk comment links will save your team serious time.