Expert Insights
Practical Zendesk and CX insights, written by people who live and breathe it.
Zendesk’s New IVR Setting: A Tiny Tweak That’s a Massive Win for Your CX
Zendesk’s latest update gives you control over the Zendesk Voice IVR greeting repeat count. A small change that massively improves the caller experience.
More Than a Chat Box: Our Take on the New Zendesk Widget APIs
Zendesk’s new Widget APIs transform the chat widget into a deeply programmable tool, enabling proactive, context-aware support directly integrated with your site.
Less Clutter, More Clarity: Our Take on Zendesk’s New Mobile AI Labels
Zendesk’s updated AI label for mobile cuts conversational clutter and reduces SMS costs. Our expert breakdown explains why this small change is a big win for support teams.
Zendesk June 2026 Release: 10 Powerful Features We Love
The Zendesk June 2026 release is here, introducing powerful new features like IT asset management, Admin Copilot, and AI ticket summaries to boost efficiency.
EU AI Act Compliance Playbook
Regulation (EU) 2024/1689 | Prepared May 2026 Audience: CX Leaders, Operations Directors, Contact…
☔️ Zendesk April 2026 Release: 8 Great New Zendesk Features
Every month, Zendesk ships new features and enhancements designed to simplify workflows, improve…