Apps & Tools
Resources Built For Teams Who Mean Business
Purpose-built apps and tools that close the gaps in your Zendesk setup — without the dev overhead.
Zendesk Apps
Sometimes the right solution doesn't exist yet — so we build it.
When a customer's needs can't be met by existing Zendesk tooling, we design and develop custom apps that do exactly what's needed, nothing more. Built for one client, made available to all — our apps are distributed securely through the Zendesk Marketplace and are typically available for a small monthly fee.
Street for Zendesk
Street for Zendesk saves agents time by bringing Street.co.uk requester context directly in the ticket sidebar — no tab switching, no manual lookups.
It helps agents quickly understand who they are dealing with and which actor role is relevant (tenant, landlord, applicant, vendor, contractor, or other), without leaving Zendesk.
alboz. and Street.co.uk are not affiliated. Customer support for this app is provided by alboz.
Twenty for Zendesk
Twenty CRM Data Viewer helps agents resolve tickets faster by bringing key Twenty context directly into the Zendesk sidebar — no tab switching and no manual CRM lookups.
It automatically matches the requester by email and surfaces the details agents need right away: contact info, primary company, account owner, and open deals.
alboz and Twenty are not affiliated. Customer support for this app is provided by alboz.
Tools
Free resources to help you plan, assess and optimise.
We’ve built these tools to answer the questions we get asked most. Use them to benchmark your CX maturity, calculate the ROI of AI, or check whether your Zendesk setup is ready for what’s next. Check back frequently or sign up to the newsletter to get notified when we add new ones.
Zendesk AI Agent ROI Calculator
Find out exactly how much time and money AI agents could save your team. Enter your current support volumes and see a personalised ROI estimate in under 2 minutes.
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CX Maturity Assessment
Understand exactly where your customer experience stands today — and what it takes to get to the next level. Our assessment benchmarks your CX across people, process and technology.
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AI Readiness Checklist
AI implementations fail when the foundations aren’t right. Download this free checklist to see exactly what needs to be in place before you switch on Zendesk AI agents.
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