Terms & Conditions
SECTION A: GENERAL CONSULTANCY SERVICES
Last updated: 2026-09-10
These Terms and Conditions ("Terms") apply to all consultancy services provided by Alboz MB ("Consultant", "we", "us") to any client ("Client", "you") under an order form, proposal, or statement of work (collectively, "Order Document"). By signing an Order Document or using our services, you agree to be bound by these Terms.
1. Scope of Services
1.1 The specific services, deliverables, and fees will be described in the Order Document.
1.2 Any services not expressly listed in the Order Document are outside scope and may be agreed separately in writing with an amended fee schedule.
1.3 We will perform services with reasonable skill and care, using personnel with appropriate experience.
1.4 Scope Creep: If work extends materially beyond the agreed deliverables, we reserve the right to pause work and discuss additional fees or revised timelines. We will notify you in writing if scope appears to be extending.
2. Change Requests and Approvals
2.1 Any change to the scope, deliverables, or timeline must be requested in writing and agreed by both parties before work begins.
2.2 Additional work beyond the agreed scope will be charged at our standard consulting rate or a new rate agreed in advance.
2.3 We will provide a revised estimate and timeline for any approved change requests.
3. Client Responsibilities
3.1 You will provide timely access to information, systems, personnel, and resources necessary for us to perform the services.
3.2 You are responsible for the accuracy and completeness of information you provide to us.
3.3 Delays caused by your failure to provide access, information, approvals, or required resources may result in extensions of time and additional charges.
4. Fees and Payment
4.1 Fees are set out in the Order Document. Unless otherwise stated, fees are exclusive of VAT and other applicable taxes.
4.2 Invoices are payable within 14 days of the invoice date.
4.3 We reserve the right to suspend services if invoices remain unpaid after the due date.
4.4 Expenses reasonably incurred in providing services (e.g., travel, software licences) will be reimbursed by you, provided they are agreed in advance.
5. Deliverables and Timeline
5.1 Deliverables and expected timelines will be set out in the Order Document.
5.2 Timelines assume your full cooperation and timely provision of information and access as set out in Section 3.
5.3 We will provide updates on progress and notify you of any anticipated delays as soon as reasonably practicable.
6. Term and Termination
6.1 Each engagement begins on the date set out in the Order Document and continues until the services are completed, unless terminated earlier.
6.2 Termination for Convenience: Either party may terminate on 30 days' written notice for any reason.
6.3 Termination for Breach: Either party may terminate immediately if the other materially breaches these Terms and fails to remedy within 14 days of written notice.
6.4 On termination, you will pay for all services delivered and work-in-progress up to the termination date, including any non-cancellable commitments.
7. Confidentiality
7.1 Both parties agree to keep confidential all non-public information disclosed in connection with the services.
7.2 Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.
8. Intellectual Property
8.1 Pre-existing IP: Intellectual Property Rights (IPR) owned by either party prior to the commencement of services shall remain the exclusive property of that party.
8.2 Ownership of Developed IP: Notwithstanding any payment made by the Client, Alboz MB shall retain full and exclusive ownership of all IPR in any deliverables, scripts, applications, code, frameworks, or materials created, developed, or produced during the engagement ("Developed IP"). Alboz MB reserves the unrestricted right to use, modify, sell, or license the Developed IP to any third party at its sole discretion.
8.3 Grant of License: Alboz MB grants the Client a non-exclusive, non-transferable license to use the Developed IP solely for its internal business operations.
- Initial Period: This license is granted free of additional subscription charges for a period of twelve (12) months following the date of delivery.
- Renewal & Subscription: Following the initial 12-month period, continued access to and use of the Developed IP (including any associated maintenance, updates, or hosting) shall be subject to the payment of an ongoing subscription fee as set out in the Alboz MB Price List or otherwise agreed in writing.
8.4 Consequence of Non-Payment: Failure to pay the required subscription fees after the initial 12-month period will result in the immediate termination of the Client's license to use the Developed IP.
8.5 Residual Rights: Alboz MB retains the right to use the general knowledge, skills, experience, and any functional components, methodologies, or "building blocks" developed during the engagement for any purpose.
9. Data Protection
9.1 Each party will comply with applicable data protection laws, including the GDPR.
9.2 Where we process personal data on your behalf, we will act as a data processor under a separate Data Processing Agreement (if required).
10. Limitation of Liability
10.1 We do not exclude liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.
10.2 To the maximum extent permitted by law, our total liability for any claim under these Terms will not exceed the total fees paid by you under the relevant Order Document in the 3 months preceding the claim.
10.3 We will not be liable for indirect or consequential losses, including loss of profit, revenue, or data.
10.4 Any claim must be brought within 12 months of the date the cause of action arose.
11. Non-Solicitation
During the term of the engagement, you agree not to solicit or hire our employees or contractors involved in providing the services, without our written consent. This obligation terminates at the end of the engagement period.
12. Force Majeure
We will not be liable for any failure or delay caused by circumstances beyond our reasonable control, including natural disasters, strikes, internet outages, or government actions.
13. Governing Law and Jurisdiction
These Terms and all Order Documents are governed by the laws of the Republic of Lithuania, and the parties submit to the exclusive jurisdiction of the courts of that country.
14. Entire Agreement
14.1 These Terms together with the Order Document constitute the entire agreement between us and you in relation to the services.
14.2 Any variations must be agreed in writing and signed by both parties.
15. Logo and Case Study Usage
15.1 You agree that we may reference your company name and website link in case studies or portfolio examples on our website and in prospecting communications to potential clients, describing the nature of the work undertaken (without disclosing confidential details).
15.2 If you prefer not to be referenced, please notify us in writing at the start of the engagement, and we will respect this request.
16. Contact
For any questions regarding these Terms, please email contact@alboz.eu
SECTION B: STREET FOR ZENDESK APP SPECIFIC TERMS
Last updated: 2026-09-11
These additional terms apply specifically to your use of the Street for Zendesk application (the "App") available through the Zendesk Marketplace. They supplement and should be read together with Alboz MB's General Terms and Conditions (Section A) above.
17. Application Overview
17.1 The Street for Zendesk App is a Zendesk sidebar application that integrates data from Street.co.uk's property management platform into your Zendesk Support interface.
17.2 The App displays person details, property information, and company records from Street.co.uk within the Zendesk ticket sidebar to assist support agents.
18. Service Requirements
18.1 To use the App, you must maintain:
- An active Zendesk Support account
- An active Street.co.uk account with API access enabled
- A valid Street.co.uk API token with appropriate read permissions
18.2 You are solely responsible for:
- Obtaining and securely managing your Street.co.uk API token
- Ensuring your Street.co.uk subscription includes API access
- Configuring the App correctly within your Zendesk instance
- Compliance with both Zendesk's and Street.co.uk's terms of service
19. License Grant
19.1 Subject to compliance with these terms and payment of applicable fees, Alboz MB grants you a non-exclusive, non-transferable, revocable license to use the App within your Zendesk account.
19.2 This license is limited to one Zendesk account/subdomain per subscription, for use by authorized agents within your organization for internal business purposes only.
19.3 You may not reverse engineer, decompile, redistribute, resell, sublicense, or make the App available to third parties, nor remove or modify any proprietary notices.
20. App Functionality and Limitations
20.1 The App provides read-only access to Street.co.uk data and does not modify or store any data from either platform.
20.2 The App's functionality depends on the availability and performance of Street.co.uk's API, the accuracy of data in your Street.co.uk account, and continued compatibility between Zendesk and Street.co.uk platforms.
20.3 Alboz MB makes no guarantees regarding uninterrupted operation, data accuracy, or compatibility with future platform versions.
20.4 Street.co.uk may modify or deprecate API endpoints at any time. While Alboz MB will make reasonable efforts to update the App accordingly, we are not responsible for functionality loss due to third-party API changes.
21. Data Processing and Security
21.1 The App accesses the following data at runtime for display purposes only:
- Zendesk ticket requester information (name, email, phone, custom fields)
- Zendesk organization information (name, custom fields)
- Street.co.uk person, company, and property records via API
21.2 The App does not store any data on Alboz MB servers, transmit data to third parties beyond necessary API calls, or use cookies or tracking mechanisms beyond standard Zendesk app requirements.
21.3 Your Street.co.uk API token is stored using Zendesk's encrypted secure settings mechanism and is never exposed in client-side code or transmitted insecurely.
21.4 You acknowledge that Alboz MB acts as a data processor, not a data controller, for any personal data accessed via the App. You remain responsible for GDPR compliance and ensuring an appropriate legal basis exists for processing personal data displayed by the App.
22. Pricing and Payment
22.1 Subscription fees are charged per Zendesk agent on a monthly or annual basis as selected at purchase. All payments are processed through the Zendesk Marketplace billing system.
22.2 Fees are billed in advance. Refunds are available only as required by law or within the first 5 days of initial purchase.
22.3 Alboz MB reserves the right to modify pricing with 30 days' advance notice. Price changes apply at your next renewal date.
22.4 If payment fails or your subscription lapses, the App will be automatically disabled. No data will be deleted as the App stores no data.
23. Support and Maintenance
23.1 Alboz MB provides technical support via email at support@alboz.eu with a target response time of 2 business days. Support is available Monday–Friday, 09:00–17:00 EET (excluding Lithuanian public holidays), though response times may vary based on workload.
23.2 Support covers App configuration, installation, and troubleshooting App-related errors. It does not cover Street.co.uk platform issues, Zendesk configuration beyond App-specific settings, or custom development requests.
23.3 Alboz MB will provide updates to maintain compatibility with supported Zendesk and Street.co.uk versions, deployed automatically through the Zendesk Marketplace.
24. Warranties and Disclaimers
24.1 The App is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
24.2 Alboz MB does not warrant that the App will meet your specific requirements, that defects will be corrected within any particular timeframe, or that the App will remain compatible with future platform changes.
25. Limitation of Liability
25.1 To the maximum extent permitted by law, Alboz MB's total liability for all claims arising from or related to the App shall not exceed the total fees paid by you in the 3 months immediately preceding the claim.
25.2 Alboz MB shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, or damages arising from Street.co.uk API unavailability, changes, or data errors.
26. Indemnification
You agree to indemnify and hold harmless Alboz MB, its officers, employees, and agents from any claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the App, violation of these terms or applicable laws, or any data protection violations arising from your use of the App.
27. Termination
27.1 You may terminate your subscription at any time through the Zendesk Marketplace. Termination takes effect at the end of your current billing period with no refunds for partial periods.
27.2 Alboz MB may suspend or terminate your access immediately for breach of these terms, payment failure, or if continued operation creates security or legal risks.
27.3 Sections 24 (Warranties), 25 (Liability), 26 (Indemnification), and 28 (Governing Law) survive termination.
28. Governing Law
These additional terms are governed by the laws of the Republic of Lithuania. Any disputes shall be subject to the exclusive jurisdiction of the courts of Vilnius, Lithuania. EU consumers may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr
29. Contact – App Support
For questions about the Street for Zendesk App or these terms, please email street_app@alboz.eu or visit alboz.eu
For Street.co.uk API or platform issues, contact Street.co.uk support directly.
By installing or using the Street for Zendesk App, you acknowledge that you have read, understood, and agree to be bound by these additional terms.