Supercharge Your CX with Zendesk AI
Deliver 300% ROI while slashing contact volume 25% Free AI Readiness ChecklistPain Points
- Agents overloaded with repetitive tickets.
- Customers waiting too long for answers.
- Rising support costs without improving CX.
- AI features in Zendesk underused or misconfigured.
- Scalability without escalating costs.
- Can’t keep up with all this new AI tech! Need help!
What Zendesk AI Can Do For Your Business
Supercharge Your Automation
Implement AI Agents to resolve up to 80% of interactions automatically. Your agents will never even know the tickets came in.
Supercharge Your Agents
Zendesk AI takes away the manual work. Copilot will do the time-consuming research and give your agents suggested steps to solve the ticket.
Supercharge Your Organization
Drive efficiency gains of more than 15% with streamlined workflows, reduced agent workload, and total visibility.
Case Studies
By implementing Zendesk AI, these great brands have seen remarkable results.
What is Zendesk AI?
I know it can feel mind-boggling to make sense of all the AI products out there, so at Zendesk we keep things simple. Zendesk AI is divided into two core functions: AI Agents and Copilot. AI Agents assist your customers directly through self-service, while Copilot helps your agents resolve tickets faster and with greater accuracy.
Zendesk AI Agents
Zendesk AI Agents handle complex queries across every channel using agentic AI that can reason, adapt, and act autonomously, enhancing customer satisfaction while cutting operational costs.
Deploy in minutes, no technical skills required.
⚡ Offer nonstop service
Deliver instant, round-the-clock responses across every channel. AI Agents resolve routine requests so your human team can focus on what really matters.
🧠 Learn and adapt
Powered by agentic AI, your AI Agents continuously learn from interactions — improving accuracy, tone, and outcomes over time.
✅ Trust every interaction
Maintain full control with guardrails, approval flows, and transparent visibility into every AI resolution.
📊 Act on data, not guesswork
Track resolution rates, satisfaction scores, and deflection trends in real time with built-in analytics.
💬 Scale without extra headcount
Handle surges in volume automatically while maintaining consistent quality and brand voice.
🤝 Seamless human handoff
AI Agents know when to escalate to a live agent — ensuring smooth transitions and zero customer frustration.
🌍 Multilingual by design
Support global customers with AI Agents that understand and respond in multiple languages instantly.
Zendesk AI Copilot
Zendesk AI Copilot empowers your support team to work smarter and faster.
It’s a proactive AI assistant designed specifically for service teams—offering real-time insights, intelligent suggestions, and even automating key actions to speed up resolutions.
Built-in AI assistance that amplifies every agent
⚡ Boost productivity
Copilot gives your agents the context, guidance, and shortcuts they need to resolve tickets faster—without losing quality or accuracy.
✅ Drive consistency
Deliver reliable answers every time. Copilot surfaces trusted knowledge and next-best actions, ensuring every response aligns with your brand and policies.
💬 Delight customers
Agents get instant context and AI-driven suggestions that lead to more personalised, confident, and empathetic interactions—at scale.
🔄 Streamline workflows
Copilot automates repetitive steps and reduces manual effort so your team can focus on solving higher-value issues.
📈 Learn and improve
AI-driven insights show where agents succeed and where they struggle, helping you fine-tune content, training, and processes for continuous improvement.
🤝 Empower collaboration
Copilot works alongside agents in real time—suggesting, drafting, and even performing actions—turning every agent into your most capable one.
Results
AI leaders see better business outcomes
Higher Customer Acquisition
33%
Higher Cross Sell Revenue
49%
Higher Customer Retention
22%
How It Works
Getting started with Zendesk AI doesn’t need to be complex. Our implementation process is designed to be simple, transparent, and results-driven — so you’ll see impact fast without disrupting your existing support operations.
Step 1
AI Readiness Call
Review your current setup, data and priorities.
Step 2
Tailored AI Setup
Configure Zendesk AI tools and flows.
Step 3
Team Training
Empower your team to use Zendesk AI daily.
Step 4
Optimisation
Iterate & improve performance, ongoing.
FAQ
What Zendesk AI features are included in my license?
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Zendesk already includes several AI features within its Suite plans, such as AI agents and contextual knowledge in the workspace. By adding Zendesk Copilot, you can unlock advanced AI tools for both agents and admins, including auto assist, intelligent triage, macro recommendations, and AI-driven reporting.
Is there a free trial?
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Zendesk AI is an intgrated part of Zendesk Support which has a 14 day free trial. Click here to start your free trial. If you need assistance getting set up, please contact us.
How does Zendesk protect my data?
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Every Zendesk product and feature is built with privacy at its core, and Zendesk AI follows the same principle. Subscribers can confidently meet privacy regulations such as GDPR and CCPA while using Zendesk and its AI capabilities. Zendesk’s design principles shape how they build and evolve their products, providing a secure foundation for AI-powered customer service. Learn more here.
What industries are Zendesk Intent Models for?
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Zendesk AI is pre-trained to understand a wide range of industries, including financial services, insurance, IT, HR, travel, hospitality, tourism, retail, software, entertainment and gaming, and education. You can also create custom intents tailored to your unique business needs, enabling more accurate and effective automation.
How much do Zendesk AI Agents cost?
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AI agent pricing is based on automated resolutions (ARs). Every Zendesk Support plan includes a set number of ARs, making it simple to start using AI right away.