Optimize your Zendesk Help Centre for better self-service. Expert tips on SEO, content structure, and user experience for maximum impact.
Choosing between Zendesk and Jira Service Management feels like comparing apples to oranges. Both are help desk solutions, but they're built for fundamentally different purposes. One is designed for customer-facing support teams who need to deliver seamless...
A buyer’s guide for customer experience leaders, support heads, team leads, and Directors of CX. If you lead customer support, manage a CX team, or hold accountability for customer retention, you have almost certainly encountered the question: “Should we consolidate...
This method can be used to import Zendesk Knowledge articles - fresh or migrated content - into Zendesk Knowledge (Guide / Help Centre). The method uses python. Don't let that scare you. You will only need to execute the script from the command line. The most...
Discover how to build an AI-ready Zendesk help center that future-proofs customer support, reduces costs, and boosts satisfaction with expert content strategies and AI integration best practices.
Let’s break AI Agents down in a 2-minute read so you can get on with implementing some really useful features on your Zendesk support platform.
The Mark as Solved button is already built into the default Zendesk Copenhagen theme but is often removed in custom themes or when the default theme is customised.