Expert Insights
Practical Zendesk and CX insights, written by people who live and breathe it.
Zendesk Search Just Got a Massive Upgrade: Our Expert Take
Zendesk’s latest update massively improves the Zendesk custom search feature by adding custom field support. This is a game-changer for agents and admins.
Zendesk Finally Delivers Proper AI Agent Cloning: Our Expert Take
At last, proper Zendesk AI Cloning is here. This critical fix makes moving AI agents from sandbox to production a reliable, one-click process for any team.
Why the New Zendesk MCP Client is a Foundational Shift for Integrations
Our expert take on the new Zendesk MCP client. Learn why this foundational shift in handling integrations is a game-changer for your AI strategy and workflows.
Why Zendesk’s Reviewer QA Tool is a Massive Leap for Serious Support Teams
Zendesk’s new Reviewer QA feature is a game-changer for quality calibration, offering a structured, data-driven way to review your QA team’s own work.
Zendesk Business Metadata: A Game-Changer for Proactive Messaging
Zendesk now lets you use Zendesk Business Metadata to trigger proactive messages, a huge step up from generic conditions. Create truly personalised, data-driven support.
Why Zendesk’s New Granular OAuth Scopes are a Long-Overdue Security Game-Changer
Zendesk’s update to granular Zendesk OAuth Scopes is a massive security win. It finally gives admins the tools to enforce the principle of least privilege.