Insights
Discover practical strategies and expert guidance to elevate your customer experience with Zendesk. Our Insights articles cover AI automation, analytics, and best practices for support teams, helping you optimize workflows, boost agent productivity, and build stronger customer relationships.
🚀 Zendesk November 2025 Release: Key Features & How to Use Them
Every month, Zendesk ships new features and enhancements designed to simplify workflows, improve agent productivity, and deepen AI-driven customer insights. Below is a breakdown of the Zendesk November 2025 release with updates, along with practical steps to get...
Master Webhooks to Maximize Stability and Performance in 4 Steps
Master webhooks to ensure stability. Webhooks are the powerful engine for integrating Zendesk with external systems, but misconfigurations can lead to dropped data and unreliable workflows. As a Zendesk Admin, are you sure your webhooks are robust? Here are four...
Comparative Analysis: Certified Zendesk Administrator vs Generalist
I. Executive Summary The Strategic Imperative for Specialisation in Customer Experience (CX) Architecture - The Certified Zendesk Administrator vs Generalist debate rages on. This ten minute read deep dives into...
Use Department Spaces to Manage Brand Level Ticket Access
If you manage a multi-brand or multi-department support setup in Zendesk, here’s a feature you should highlight: Department Spaces, which essentially means restricting agent ticket access by brand. ⭐️ What it enables → Agents only see tickets from the brands they’re...
Import Zendesk Knowledge Articles (Zendesk Guide / Help Centre)
This method can be used to import Zendesk Knowledge articles - fresh or migrated content - into Zendesk Knowledge (Guide / Help Centre). The method uses python. Don't let that scare you. You will only need to execute the script from the command line. The most...
Building an AI-Ready Zendesk Help Center
Discover how to build an AI-ready Zendesk help center that future-proofs customer support, reduces costs, and boosts satisfaction with expert content strategies and AI integration best practices.
🚀 Zendesk October 2025 Release: Key Features & How to Use Them
Every month, Zendesk ships new features and enhancements designed to simplify workflows, improve agent productivity, and deepen AI-driven customer insights. Below is a breakdown of the Zendesk October 2025 release with updates, along with practical steps to get...
Zendesk’s September 2025 Release – What’s important for SMBs
The Zendesk September 2025 release brings updates that make Zendesk easier to set up, smarter with AI, and more efficient for SMB support teams. From routing improvements to translation control, here are the top 10 new features you should know about. In case you...
What SMBs Need to Know – Zendesk August 2025 Release
Zendesk’s August 2025 release summarised for SMBs.
From AI agents that handle email and web form tickets, to easier knowledge base management, to new security tools that protect customer data.For small teams, these changes mean less admin work, smarter automation, and enterprise-level CX without the enterprise budget.
👉🏻 Get the full story here: https://alboz.eu/insights/what-smbs-need-to-know-from-zendesks-august-2025-updates/
#Zendesk #CustomerExperience #CX #SMB #Automation #CustomerSupport #CXInnovation
Q3 2025 Update What’s Next for Zendesk AI?
Zendesk has made clear its commitment to becoming an AI-first customer experience platform, and the roadmap for late 2025 reflects just that. The focus is squarely on expanding automation, improving knowledge access, and giving businesses more control over how AI is deployed.