Master Zendesk reporting and analytics. Get expert guidance on data visualization, custom metrics, and insights to drive better support decisions.
Master webhooks to ensure stability. Webhooks are the powerful engine for integrating Zendesk with external systems, but misconfigurations can lead to dropped data and unreliable workflows. As a Zendesk Admin, are you sure your webhooks are robust? Here are four...
I. Executive Summary The Strategic Imperative for Specialisation in Customer Experience (CX) Architecture - The Certified Zendesk Administrator vs Generalist debate rages on. This ten minute read deep dives into...
If you have a lot of organizations/customers in Zendesk it can be a daunting, manual task if you need to administer them. Learn how to bulk import or update your orgs using only Google Sheets.
Learn how to export your Zendesk organizations/customers to Google Sheets via Zendesks API.
Out of the box, Zendesk has a user import feature but it is limited when either creating new users or updating existing ones. This article gives you all you need to easily import users using Google Sheets.