Master Zendesk administration such as user management and permissions. Expert guidance on roles, security settings, and administrative best practices for teams.
Master webhooks to ensure stability. Webhooks are the powerful engine for integrating Zendesk with external systems, but misconfigurations can lead to dropped data and unreliable workflows. As a Zendesk Admin, are you sure your webhooks are robust? Here are four...
I. Executive Summary The Strategic Imperative for Specialisation in Customer Experience (CX) Architecture - The Certified Zendesk Administrator vs Generalist debate rages on. This ten minute read deep dives into...
If you manage a multi-brand or multi-department support setup in Zendesk, here’s a feature you should highlight: Department Spaces, which essentially means restricting agent ticket access by brand. ⭐️ What it enables → Agents only see tickets from the brands they’re...
This method can be used to import Zendesk Knowledge articles - fresh or migrated content - into Zendesk Knowledge (Guide / Help Centre). The method uses python. Don't let that scare you. You will only need to execute the script from the command line. The most...
If you have a lot of organizations/customers in Zendesk it can be a daunting, manual task if you need to administer them. Learn how to bulk import or update your orgs using only Google Sheets.
Learn how to export your Zendesk organizations/customers to Google Sheets via Zendesks API.
Subscribe to the once quarterly digest of latest insights, Zendesk features and CX trends. It’s really quite a good read!