I. Executive Summary The Strategic Imperative for Specialisation in Customer Experience (CX) Architecture - The Certified Zendesk Administrator vs Generalist debate rages on. This ten minute read deep dives into...
If you manage a multi-brand or multi-department support setup in Zendesk, here’s a feature you should highlight: Department Spaces, which essentially means restricting agent ticket access by brand. ⭐️ What it enables → Agents only see tickets from the brands they’re...
This method can be used to import Zendesk Knowledge articles - fresh or migrated content - into Zendesk Knowledge (Guide / Help Centre). The method uses python. Don't let that scare you. You will only need to execute the script from the command line. The most...