Zendesk is adding direct comment links, a small but powerful feature to boost agent collaboration. Learn how Zendesk comment links will save your team serious time.
New Zendesk Features
The latest new Zendesk features and product releases, explained by alboz. Monthly breakdowns of what’s new and how to put it to work for your CX team.
Why Zendesk’s New Lookup Field Limits are a Bigger Deal Than You Think
Zendesk’s update to the Zendesk lookup relationship field is a massive win for admins. The limit is now per-form, not global, unlocking huge customisation.
Beyond the Dashboard: How the Zendesk Monitoring Assistant Transforms Live Operations
The new Zendesk monitoring assistant is a massive quality-of-life improvement, letting supervisors manage agents and tickets directly from the real-time dashboard.
Zendesk Finally Standardises Employee Fields: A Small Change with Big Implications
Zendesk is adding standard Job Title, Manager, and Team user fields. These new Zendesk employee fields remove a tedious setup step for smoother automation.
Zendesk Admin Copilot Gets Smarter and Safer: Our Take on the Latest AI Updates
Zendesk adds crucial role-based permissions to its Zendesk admin copilot, finally giving admins the control they need for a secure, phased AI rollout. Grand.
Brand Consistency is Back: Our Take on Zendesk’s New AI Email Templates
Zendesk’s latest update adds Zendesk AI templates for email greetings and sign-offs, finally putting brand consistency back in your hands. A small but mighty change.