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Love them or hate them, Amazon has amazing customer service. Recently, they incorrectly charged me for delivery. Without fuss, they refunded the charge, apologised profusely and then as I was about to smugly...
Every month, Zendesk ships new features and enhancements designed to simplify workflows, improve agent productivity, and deepen AI-driven customer insights. Below is a breakdown of the Zendesk January 2026 release with updates, along with practical steps to get...
Zendesk has made clear its commitment to becoming an AI-first customer experience platform, and the roadmap for late 2025 reflects just that. The focus is squarely on expanding automation, improving knowledge access, and giving businesses more control over how AI is deployed.
Every month, Zendesk ships new features and enhancements designed to simplify workflows, improve agent productivity, and deepen AI-driven customer insights. Below is a breakdown of the Zendesk December 2025 release with updates, along with practical steps to get...
Every month, Zendesk ships new features and enhancements designed to simplify workflows, improve agent productivity, and deepen AI-driven customer insights. Below is a breakdown of the Zendesk November 2025 release with updates, along with practical steps to get...
I. Executive Summary The Strategic Imperative for Specialisation in Customer Experience (CX) Architecture - The Certified Zendesk Administrator vs Generalist debate rages on. This ten minute read deep dives into...
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