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Love them or hate them, Amazon has amazing customer service. Recently, they incorrectly charged me for delivery. Without fuss, they refunded the charge, apologised profusely and then as I was about to smugly...
Zendesk has made clear its commitment to becoming an AI-first customer experience platform, and the roadmap for late 2025 reflects just that. The focus is squarely on expanding automation, improving knowledge access, and giving businesses more control over how AI is deployed.
Discover how to build an AI-ready Zendesk help center that future-proofs customer support, reduces costs, and boosts satisfaction with expert content strategies and AI integration best practices.
A new generation of CX leaders, ‘trendsetters’, is redefining success by embedding AI at the core of their operations. As they pull ahead with faster resolution times and stronger customer loyalty, traditionalists are falling behind, held back by outdated systems and hesitation. In this series, we’ll explore what sets these leaders apart and how forward-thinking organizations can close the gap—starting with empathy, voice innovation, AI copilots, and next-gen personalization.
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