Expert Insights
Practical Zendesk and CX insights, written by people who live and breathe it.
Zendesk’s New Email View Condition: A Small but Mighty Update for Admins
Zendesk’s latest update introduces requester email filtering to its view conditions. It’s a simple, long-overdue change that sorts out a major headache for admins.
Why Granular Zendesk Time Off Reasons Are a Game-Changer for WFM Admins
Zendesk’s latest WFM update adds team visibility to Zendesk time off reasons. This small change is a massive win for admins, reducing errors and improving the agent experience.
Zendesk’s Mandatory Sender Authentication: A Long-Overdue Win for Email Deliverability
Zendesk is making Zendesk sender authentication mandatory. This is a brilliant, long-overdue move that will boost security and reduce wrongly suspended tickets.
Zendesk’s New IVR Setting: A Tiny Tweak That’s a Massive Win for Your CX
Zendesk’s latest update gives you control over the Zendesk Voice IVR greeting repeat count. A small change that massively improves the caller experience.
More Than a Chat Box: Our Take on the New Zendesk Widget APIs
Zendesk’s new Widget APIs transform the chat widget into a deeply programmable tool, enabling proactive, context-aware support directly integrated with your site.
Less Clutter, More Clarity: Our Take on Zendesk’s New Mobile AI Labels
Zendesk’s updated AI label for mobile cuts conversational clutter and reduces SMS costs. Our expert breakdown explains why this small change is a big win for support teams.