This method can be used to import Zendesk Knowledge articles - fresh or migrated content - into Zendesk Knowledge (Guide / Help Centre). The method uses python. Don't let that scare you. You will only need to execute the script from the command line. The most...
Discover how to build an AI-ready Zendesk help center that future-proofs customer support, reduces costs, and boosts satisfaction with expert content strategies and AI integration best practices.
Every month, Zendesk ships new features and enhancements designed to simplify workflows, improve agent productivity, and deepen AI-driven customer insights. Below is a breakdown of the Zendesk October 2025 release with updates, along with practical steps to get...