About alboz.
Our unwavering commitment to guiding you toward customer experience success.
At its core, alboz. (a little bit of zen.) is driven by a passion for customer experience (CX) — specifically, for elevating it for as many customers as possible. We do this primarily by implementing Zendesk solutions for SMBs, mid-market organizations, and non-profits.
alboz. (stylised in lowercase with a full stop) began as an independent venture by Ross Whitney, inspired by a passion for exceptional customer service and how Zendesk enables it for thousands of companies, large and small, around the world.
Ross first worked in customer-facing roles for IBM in 1996 as a technical support specialist. Since then he has held dozens of roles, including Director level, building and leading customer success, support and operations teams until 2024.
alboz.is born.
By February 2024, he set out on a mission to positively impact a wider range of small businesses, medium-sized companies, startups, and non-profits by offering affordable professional services focused on helping them unlock the potential of their customer experience teams.
Among many other achievements, Ross is a Certified Zendesk Admin and AI Expert. In July 2024, Zendesk recognised alboz. as an Advanced Partner.
Values
Strong ethical values have always been at my core throughout my long career. These values transfer with pride to alboz.
Honesty
Delivering premium work requires more than just individual expertise; it demands a company culture of integrity.
At alboz., honesty is deeply ingrained in everything we do. Our clients never have to second-guess our estimates, reports, delivery quality, or invoicing.
Transparent partnership from our team to yours is our number one commitment.
Integrity
We take our role as trusted partners seriously.
While we deliver exciting Zendesk projects for world-class clients, we maintain a strict boundary between our public insights and our clients’ private data.
All proprietary knowledge shared on this site is developed independently by alboz., ensuring that our clients’ competitive advantages are always protected and never compromised.
Environment
Protecting the environment has always been a core personal value, and it is now a core business objective for alboz.
We are currently formalizing our impact through two key initiatives: securing an excellent ESG rating and dedicating a portion of our annual profits to environmental charities.
We hope to fully realise these commitments by 2026, ensuring that as our company grows, our positive impact grows with it.